Complaints
Complaints Procedure
As an Appointed Representative of New Leaf Distribution Limited, we aim to provide you with a high standard of service. If you are unhappy with any aspect of our service, please let us know.
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Write to: New Leaf Distribution Ltd, 165 - 167 High Street, Rayleigh, Essex SS6 7QA
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Call: 01702 431130
We will acknowledge your complaint promptly and aim to resolve it within 8 weeks.
If you remain dissatisfied, you have the right to refer your complaint to the Financial Ombudsman Service (FOS):
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Website: www.financial-ombudsman.org.uk
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Phone: 0800 023 4567
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Address: Financial Ombudsman Service, Exchange Tower, London, E14 9SR
YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON YOUR MORTGAGE
The guidance contained within this website is subject to the UK regulatory regime and is therefore primarily targeted at consumers based in the UK
We typically charge a fee of up to £999. The agreed fee is payable on production of the mortgage offer.
Key Financial Associates Ltd is an Appointed Representative of New Leaf Distribution Ltd. New Leaf Distribution Ltd is authorised and regulated by the Financial Conduct Authority : FCA number 460421