Complaints
Complaints Procedure
As an Appointed Representative of New Leaf Distribution Limited, we aim to provide you with a high standard of service. If you are unhappy with any aspect of our service, please let us know.
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Write to: New Leaf Distribution Ltd, 165 - 167 High Street, Rayleigh, Essex SS6 7QA
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Call: 01702 431130
We will acknowledge your complaint promptly and aim to resolve it within 8 weeks.
If you remain dissatisfied, you have the right to refer your complaint to the Financial Ombudsman Service (FOS):
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Website: www.financial-ombudsman.org.uk
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Phone: 0800 023 4567
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Address: Financial Ombudsman Service, Exchange Tower, London, E14 9SR
YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON YOUR MORTGAGE
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The guidance contained within this website is subject to the UK regulatory regime and is therefore primarily targeted at consumers based in the UK
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We typically charge a fee of up to £999. The agreed fee is payable on production of the mortgage offer.
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Key Financial Associates Ltd is an Appointed Representative of New Leaf Distribution Ltd. New Leaf Distribution Ltd is authorised and regulated by the Financial Conduct Authority : FCA number 460421